While almost every company claims to offer superior customer service, most company’s service is atrocious. Bad customer service loses customers (instead of complaining, customers will often simply take their business elsewhere) and each lost customer tells 10 or more associates about their bad experience. Often, a good customer service experience not only avoids/fixes problems but turns customers into fans and advocates.
In this workshop attendees learn:
- How to properly greet the customer
- Offering to help
- The importance of “I’m sorry you’re having a problem”
- Taking responsibility for the solution
- Setting proper expectations
- Keeping your promises
- Following through
