Inside sales is one of the most difficult jobs in the world of selling. Inside sales reps must be stronger interviewers (question askers) and listeners than their outside sales counterparts. This program teaches inside salespeople how to:
Greet the prospect (inbound telesales)
Overcome initial resistance (outbound telesales)
How to gain credibility
How to develop an “elevator pitch” (30 second commercial)
How questions are the key to selling
How to ask the right questions
How to listen effectively
The 5 steps of the sales process
How to make sure the information gathered is correct
How to present
How to work through objections
How to Close, easily and naturally
One of the best take-aways for me was learning to shut up! It's amazing what you can learn when you become comfortable with the silences in a conversation.
